The pathway
Six stages of responsible progress
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01
Orient
Establish service priorities, audiences, constraints, owners and the present state of the website.
Typical output
A shared situation summary and initial decision list.
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02
Stabilise
Address confusing, outdated or incomplete information that undermines the rest of the programme.
Typical output
A prioritised set of foundational corrections.
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03
Structure
Map the roles of core pages, supporting topics and relevant contextual coverage.
Typical output
A practical page and topic architecture.
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04
Publish
Create and review material through an agreed editorial workflow and realistic cadence.
Typical output
Approved pages or updates released in planned groups.
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05
Observe
Review available website, search and stakeholder signals without overstating what they prove.
Typical output
A concise evidence review with limitations noted.
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06
Refine
Use what has been learned to update priorities, improve existing material and identify the next useful work.
Typical output
A revised backlog for the next operating cycle.